Frequently Asked ?'s

What if I don't have artwork?
If you are printing over 10 tees, then all artwork is free of charge. If you'd like only text on your shirt, we will create it free of charge. If you need a logo or graphic put into the design, then there will be fees (see pricechart).

What if I want dark colored tees in one hour?
The one hour process is printed digitally, and is only available on light colored tees. Dark colored tees take anywhere from 6-8 business days.

What if I want more than 1 tees in an hr.?
We have the ability to print 200 tees an hour digitally. We have no problem attempting this for you but please be patient. If there are other clients who have requested One Hour printing before you, then you must wait.

Is shipping available if we can't pick up the tees?
Yes, we ship nationwide via Fedex. Shipping is free of charge if you are printing over $350.00 worth of tees. If you print under that amount, fees may cost anywhere from $6-$15 per box

What if I am unable to pick up my shirts during your business hours?
We are open Monday thru Friday. We open at 9:00am and close at 5:00pm. If you cannot make it in time to pick up your shirts, please send someone who is able to or you will have to wait until the next business day.

When will my shirts be ready for pick-up? Will I get a phone call?
Your shirts will be ready at 4:00pm on the day they are due. If you are unsure if your shirts are ready, please feel free to call us. If you do not pick up your garments within 6 months of the date you placed your order they will be donated. We do not have room to store your shirts you neglected to pick up.

What is your return/cancellation policy?
If we screw it up, we will replace the item until you are happy. There are no cancellations allowed within 24 hours of your order. If we have already ordered your garments you will be subject to a 15% restocking fee. There will be no refunds or replacements given if you sign a waiver when you bring in your own garments. If you provide your artwork you are responsible for color matching.

Where are you located?
We are located in Bucktown at the corner of Damen/Shakespeare. Our nearest main intersection is Damen/Webster. We are located next door to Bristol and the Bucktown Beanery.

What are your washing instructions?
All shirts will have press marks once dried. We recommend washing them once to release the press marks or any pretreatment. If the marks to do not come out we will replace your items.

What kind of printing do you use?
We use DTG printers which print full color ink directly into your shirt. The ink becomes the shirt and will never crack or disappear. See our pricing page for a better understanding of DTG printing.